1. Delete Your Account In-App
You can permanently delete your account from the mobile app. Deletion signs you out, removes app access, and schedules associated data for removal.
To delete your account
- Open Udiko and sign in to the account you want to remove.
- Go to Settings → Account → Delete account.
- Confirm the request. You may be asked to verify by email for security.
2. Request Deletion Through Support
If you cannot access the App or the email linked to your account, contact us and we will help process the deletion.
Include the following
- The email address associated with your Udiko account.
- The platform where you subscribed: Google Play, App Store, or Udiko Web.
- A relevant purchase receipt if needed to verify your identity.
Send the request to udikoapp@gmail.com. We typically respond within 24–48 hours.
3. Data That Will Be Removed
- Account credentials, including email, password, and authentication tokens.
- Learning progress, vocabulary collections, streak history, and analytics.
- Notification preferences and marketing opt-in status.
Some transaction records may be retained when required for tax, billing, or fraud-prevention purposes, but they will no longer be associated with an active account.
4. Processing Timeline
- In-app deletions begin immediately and typically finish within seven days.
- Support-initiated requests are acknowledged within 48 hours and finalized within 30 days.
- You may withdraw a pending request by contacting us before the data is permanently removed.
5. Subscriptions & Refunds
Deleting your Udiko account does not automatically cancel or refund a subscription.
- Cancel future charges directly through Google Play or the Apple App Store.
- Follow the platform-specific instructions in our Refund Policy.
- Contact udikoapp@gmail.com if you need help identifying the correct process.
6. Data Export Before Deletion
If you need a copy of your learning data, contact us before deletion is completed. Where available, we can provide a machine-readable export.