1. Contact Udiko
Email udikoapp@gmail.com with a short description of the issue. We typically respond within 24–48 hours.
Help us respond faster
- Include the email address associated with your Udiko account.
- Tell us whether you use iOS or Android.
- Describe what you expected to happen and what happened instead.
- Include a screenshot when it helps explain the issue, but never send your password.
2. Account & Learning Help
Contact us if you cannot sign in, your progress does not appear correctly, a lesson is blocked, audio is unavailable, or notifications are not behaving as expected.
For account-access issues, write from the email associated with the account whenever possible so we can verify ownership safely.
3. Subscriptions, Billing & Refunds
Apple and Google process Udiko purchases. Subscription cancellation, payment-method changes, receipts, and refund decisions are managed through the store where you subscribed.
- For iOS, manage Udiko under Apple ID → Subscriptions.
- For Android, manage Udiko under Google Play → Payments & subscriptions.
- See the Udiko Refund Policy for platform-specific request instructions.
- Send us your purchase date and platform if premium access is missing after payment.
4. Privacy & Account Deletion
You can request access, correction, export, or deletion of personal data by emailing udikoapp@gmail.com.
To delete an account in the app, open Settings → Account → Delete account. Our Account Deletion page explains the process, timelines, retained transaction records, and subscription considerations.